- Hum courier companies jaise: Leopards, TCS, PostEx, Trax, etc. ki services use karte hain.
- Yeh companies hamari taraf se delivery aur logistics operations handle karti hain.
Pickups
- Scheduled pickups ke liye WhatsApp Support Group mein 24 ghante pehle notify karein.
- Pickup confirm hone aur tamam arrangements complete hone ki tasdeeq kar lein taake kisi qisam ki delay na ho.
Parcel Booking Ke Liye Ahm Hidayat
- Jab Aap Parcel Book Karein To Is Baat Ka Khayal Rakhein Ke: Name, Address, City, Contact Number, COD Amount Bilkul Sahi Aur Mukammal Ho.
- Specially Product Details ke option mein order ki product details with sale price lazmi likhein.
- Contact Number Active Ho Taake Baad Me Change Karne Ka Masla Na Aaye.
- Couriers aur services rates aur weight ke hisaab se hoti hain, is liye booking time make sure karke booking karein.
Packaging
- Packaging ki poori zimmedari client par hogi.
- Tamam items ko mazboot aur secure tareeqe se pack karna lazmi hai taake transit mein damage na ho.
- CCL Connect Courier & Logistics kisi bhi qisam ke damage claim ka zimmedar nahi hoga.
- Tootne wale items ko specially achi tarah pack karein taake transit ke duran toot phoot na ho.
Parcel Ki Tracking Ki Tasdeeq
- Aapke Jo Parcels Dispatch Hote Hain, Unko Next Day Subah Lazmi Check Karein Ke Wo Track Per In Transit Ho Chuke Hain.
- Apni Counting Lazmi Dekhein Taake Agle Din Agar Koi Issue Ho To Wo Foran Check Ho Sake.
- Agar 24 Ghantay Ke Andar Complaint Na Ki Gayi To Uspar Koi Action Nahi Liya Ja Sakega.
Returned & Dispatched / Delivery Ya Return Ki Tasdeeq
- CCL Connect Courier & Logistics returns ke bare mein portal notification ke zariye notify karega.
- Return notify aane ke baad 24 ghante ke andar complaint register karna lazmi hoga.
- Dispatch karne ke baad 24 ghante ke andar lazmi check karein agar shipment shipped status par update na hui ho, to us par bhi complaint register karna zaroori hoga.
- Receiving sheet lazmi banayein aur rider se sign karwayein.
- Agar client 24 ghante ke andar complaint register nahi karta, to baad mein courier complaint accept nahi karta aur CCL Connect Courier & Logistics zimmedar nahi hoga.
- Resolution ka timeline aam tor par 45 se 90 karobari din hota hai.
- Claims processing taqreeban iske baad 30 to 40 karobari din leti hai.
Claims [Lost Ya Change in Items]
- Packing time, dispatching time, ya delivery time ki video required hogi jisme package details aur items clearly visible hon.
- Agar delivery ya return ke waqt parcel khuli halat mein tha aur customer ne usay receive kar liya, aur baad mein koi cheez missing ya change nikli, to company iski zimmedar nahi hogi.
- Proper product details aur actual costing bill required hoga aur usi ke hisaab se process hoga.
- CCL Connect Courier & Logistics claim amount ka maximum 25% se 50% tak dene ka zimmedar hoga (case ke mutabiq).
- CCL Connect Courier & Logistics relevant courier company ke sath case raise karega.
- CCL Connect Courier & Logistics is baat ki koi guarantee nahi deta ke case accept hoga ya reject.
- Resolution ka timeline aam tor par 45 se 90 karobari din hota hai.
- Claims processing taqreeban iske baad 30 to 40 karobari din leti hai.
Parcel Damage Ki Soorat Me
- Agar Parcel Kisi Bhi Wajah Se Transit Me Damage Ho Jata Hai, To CCL Iske Liye Zimmedar Nahi Hogi.
- Client Ki Zimmedari Hai Ke Parcel Ko Proper Packing Ke Sath Securely Handover Karein Taake Koi Nuksan Na Ho.
- Packing Ka Dhang Aur Safety Client Ki Responsibility Hai.
Material Jo Transportation Ke Liye Accept Nahi Hoga
- CCL Connect Courier & Logistics Currency, Jewelry, Bullion, Antiques, Liquor, Stamps, Precious Stones, Works of Art, Firearms, Plants, Drugs, Explosives, Animals, Perishables, Negotiable Instruments in Bearer Form accept nahi karega.
- Lewd, obscene ya pornographic material, industrial carbons aur diamonds.
- IATA ya ICAO ki taraf se restricted items/articles.
- Hazardous ya combustible material.
- Aisi property ya items jin ki carriage Pakistan ke kisi Provincial ya Federal law ke tehat mana ho.
Illegal Items Ka Zimma
- Agar Kisi Parcel Me Koi Illegal Item (Drugs, Weapons, Fake Currency, Smuggled Goods, Etc.) Paya Gaya To Uska Tamam Qanooni Zimma Client Par Hoga.
- Company Kisi Bhi Illegal Item Ke Liye Zimmedar Nahi Hogi.